Lowrance help

mike1936 · Post by **mike1936** » Sun Apr 21, 2019 5:01 pm

Does anyone on this forum know where I might be able to get my hds10 repaired. The buttons freeze up and I can’t navigate thru it. Thx

DanIsaac · Post by **DanIsaac** » Sun Apr 21, 2019 8:15 pm

I believe those are no longer being serviced
but call Lowrance to be sure. Common issue.
Dan

okazaco · Post by **okazaco** » Wed Apr 24, 2019 7:57 am

I just had two Gen 2 (10 &

fail within a week of each other earlier this month. Both are still being supported by the 800 number staff. Wait times on the support number are incredibly long, but the call back function is nice when it works - unfortunately twice i didn't get a call back and had to get back in to the queue.

Their product upgrade program for units less than 5 years old is, in theory, a nice option to have available with units of this vintage. My HDS8 Gen 2 failed and is being upgraded to a HDS9 Gen 2 for $550, if it ever gets here. So far the projected delivery date is 4/30, more than 3 weeks since the tech received my defective unit and we agreed on the upgrade - VERY FRUSTRATING and inconvenient in the middle of spring.

mike1936 · Post by **mike1936** » Wed Apr 24, 2019 10:36 am

Lowrance customer service is pathetic. Won’t repair anything. Just wanna sell you anew unit for a slightly lower price. I had lowrance for years but might have to switch back to hummingbird if I have to spend a bunch of money. Nowadays everything is thrown out for new stuff. I’m sure each of us have different views I just prefer lowrance but now I’m not sure