Lamiglas Rod warrantys/worth it or not?

[Kevin Cheek]

Normally l would'nt say anything bad about a company on an open forum, but l just got done dealing with Lamiglas over a warranty issue on a rod l broke while setting on a fish!

I'm not sure about everyone else, but when l handle the rods in my boat l make sure to leave them in a place that nothing is going to happen to them! As well as when l take them out of my boat..
I was up on the lake about a month ago, and set into a fish and broke the upper 10 inches of the rod off. I probly set harder then l should have with it being a dropshot rod, but l also landed the 4pd. spot that broke my rod..I sent the rod back to Lamiglas to have it warranted, only to find out that they said the breakage was do to the rod being impackted on an earlier date. They tried to tell me that there was no defects in the makeing of the rod, That l must have done something to the rod myself! I know how careful l am with my rods, and l know sometimes things happen, but this raises another question!!

If a person goes and buys a rod new from a store, and then goes to the lake the same day and breakes it while setting into a fish, knowing the whole time there is a life time warranty on there rod only to find out that the warranty will be void becuase maybe during shipping something or someone layed or dropped something on it!!
I'm not saying this is what happen to mine, l just know that when l purchace a rod costing as much as upper end rods do l tend to be a whole lot more careful then if l were spending $50 bucks a rod.

Long story short, my hat is off to all rod manuf. who honor there lifetime warranties on there rod's. This is the first rod warranty l have ever hade issues with, and speaking for myself l wont buy another lamiglas Rod, Nor would l ever recommend one to a friend.
This is another case of Buyer Beware!!

[jamescaird]

I broke 2 Lamiglas rods on hooksets (both deep in the butt)... I later figured out that I'd been hanging the rear treble of the plug on the reel and forward trebel was swinging around and scratched the rod butt. They broke right there. So yes, I damaged the rod (maybe...that's all I could figure out)

Lamiglas told me I crunched the rods in a car door or something, and that there was NO WAY the break was on a fish. Nice to be called a liar by the customer service folks. I had photos of the broken rod, wet on the deck, with the landed fish right there... I guess just an elaborate lie?

Here is a tip for Lamiglas - this will help you compete with other rods companies in 2010. The bottom line is your Lamiglas rod warranty program is not competitive!! Everyone else has a no hassle replacement policy. And let's not hear the "made in USA" thing - Sage Fly Rods are made in the USA and they replace $800 rods no questions asked for the same basic handling fee.

Figure out what it costs for you to replace a rod no questions asked, and do it. When a customer sends you a broken rod, send them a new one for the agreed upon handling fee. Giving your customer a lecture on how they broke they rod (as if they weren't there to witness what happened!??) and then charging them a "fair price" for replacement is simply not competitive.

[godshippy]

I would hope that a rod I buy would not break if a hook scratches it...that's just horrible manufacturing! What about all those crankbait rods with those closed hook keepers? Wouldn't a hook eventually scratch the blank?

Sorry about your guys' bad experiences...that's just bad customer service period.

[Burke]

I own 9 Lamiglas rods. Like most of us who buy high end equipment, we take care of our stuff. I have sent back probably 6 or 7 rods back to Lamiglas - 2 for obvious warranty issues (reel butt and top part of rod separated), 1 for what I considered a warranty issue (broke rod about 5 inches from the top on a hook set on my first trip) and the others because I did something stupid to break the rod. The last time I sent in a rod was probably about 4 years ago. Back then, their customer service was real nice and replaced a couple of the rods that I broke at no charge. It seems that things have changed.

Even though I like Lamiglas rods, I've heard about their recent customer service. The last 3 rods that I bought have all been Powells.

One of the things that rod companies have to realize is that their rods are handled by a lot of hands before it is bought by a consumer. Anytime during the handling of the rod, it can be damaged and not be visible to the consumer. If a company is looking for a fast path to bankrupcy, just call their customer a liar and blogs on the intranet will alert the world.....

[twister]

Great! I have about 5 or 6 of the Lamis. I replaced the flipping stick last time for only $15 through Fisherman's W and it was a no hassle exchange. I think its very hard to argue breakage due to workmanship if the rods are considerably older. But companies with good customer service exchange rods without any questions. This one reason why I fish Shimano. They have the lowest exchange cost and they are no questions ask. Gary D also said his exchange policy is no questions asked. Isn't this the reason why we buy lifetime warranted rods? Honestly manufactures, do you really think the majority of fisherman buy your rods to purposely break them?

Sage does have good customer service. They sent my rod back within 5 days.

[flipit]

Ive always liked my Lamiglas rods, I only have a few. But when I had one blow up on a rattletrap fish and they denied the warranty I was done buying them. Its pretty easy for a company to deny a warranty and blame something else for the mishap. As a consumer we have no say so, other then choose another brand.

I have warrantied many Loomis rods and never had a problem. I will continue to give my business to companies that warranty a rod for a $40 or $50 fee. Im sure stuff happens, whether in the rod locker, on the deck, or plain old fatigue. I choose the comfort of knowing i can get that rod replaced no matter what the cause. I believe there are many to choose from with this policy. I replaced the Lamiglas trap rod with a Powell.

[g-man]

I have returned 3 rods to Lamiglas. (2 I broke) I got all three replaced no problems. This was a couple years ago, things could be different these days. Its a good thing I'm a Powell guy now....

[robertthornton]

I sent 5 rods in Tuesday. I was about to call them today and see if they got them. I know I have herd some bad thing about there recent customer service. They used to be real good about taking care of guys. They lost my business a long time ago. Maybe after today they can try to make it up.

[BassManDan]

I've heard alot of complaints recently about Lami rod warranty, however, I've broke 2 blanks of my own Lamiglas builds and their warranty is bar none. $15.00 shipping and no qiestions asked.

Plus they sent back my broken ones so I could salvage the guides, then its only another $8 to build a new rod.

[robertthornton]

I sent 5 rods in Tuesday. I was about to call them today and see if they got them. I know I have herd some bad thing about there recent customer service. They used to be real good about taking care of guys. They lost my business a long time ago. Maybe after today they can try to make it up.

found out they charge you 40% of the rods value to replace it. I

[backseatfishergirl]

I have 4 broken rods layin on the pool table right now that I was packaging up tonight to send back ... now i am wondering if it is worth the trouble and the shipping after hearing about this...

they are different brands
loomis and daiwa
any advice from experience?
is it worth sending back or am i just gona get thumbs down on a replacement

they are all broke about 9- 24 inches down while during hookset also?

[StockOption]

I have sent 3-4 rods back via the Outdoor Pro Shop (where I purchased them from) over the last 4 years and in each instance all I paid was shipping (~$15) and every rod was replaced with a new one.

IMO, their customer service has been excellent. Odd to see so many of you having issues, perhaps it has something to do with private party returns versus dealer returns?

[kb]

Delta:

I am on the Lamiglas Pro Staff and I know they are very good at replacing problem rods and have replaced many for our dealers out here. First off I need you to send me your name and information on the rod ie: model number , what model rod and where you bought it and if you still have your receipt, all things they are going to ask for. Have you sent the rod back to Lamiglas? It sounds like you have. I don't have the ability to see the rod first hand but will talk to the guys up at Lamiglas and see what I can do to help you with that rod. No guarantee's but I will give it a try.

Lamiglas does a great job with helping their customers and if you are fishing with a Lamiglas rod you have a warranty on them but remember this doesn't cover abuse or damage that is not a factory defect.

Throw me a pm and I will try to help you.

Kent Brown
Lamiglas Pro Staff

[Gene Buchholz]

I just got a copy of the new warranty from Lamiglas. It is an over the counter like Loomis,Dobys and other rod manufactures that want to participate.
Here are just a few of the new warranty items, Excel rods $50.00
Certified Pro $70.00 over the counter.
Lamiglas has been a leader in the industry for a long time and they are a quality rod. I hope this will help those that have Lamiglas.
The Hook will participate in the program.
Thanks Gene

[felonyk9]

I owned nothing buy Lamiglas until my reel seat on my 725 started spinning. I went to the local tackle store, they sent it back and approximately 7 weeks later I was called and picked it up. The reel seat was re-glued and a new piece of cork was put on the bottom half. I was disgusted with the warranty work. They should have replaced the rod for no cost. The rod looked ridiculous. I sold every Lamiglas rod and went with POWELL. POWELL has the best customer service and great rods. Keith will always have my business. I will never buy another product from Lamiglas.

[backseatfishergirl]

took the loomis in...wouldnt take it otc... theyre mailin it in and couldnt give me info on what was gonna happen from there? any ideas what will happen?

[backseatfishergirl]

took the loomis in...wouldnt take it otc... theyre mailin it in and couldnt give me info on what was gonna happen from there? any ideas what will happen?

[robertthornton]

I owned nothing buy Lamiglas until my reel seat on my 725 started spinning. I went to the local tackle store, they sent it back and approximately 7 weeks later I was called and picked it up. The reel seat was re-glued and a new piece of cork was put on the bottom half. I was disgusted with the warranty work. They should have replaced the rod for no cost. The rod looked ridiculous. I sold every Lamiglas rod and went with POWELL. POWELL has the best customer service and great rods. Keith will always have my business. I will never buy another product from Lamiglas.

They had a bad batch of glue is what I was told by lamiglas. They should send you a rod out no problem, not make you pay for it in shippng costs. Keith is a great owner, and Powell has to be the only rod out there that is worth the price.

[grozycki]

I broke a rod on a hookset a year ago (deep in the top cork) - I had heard horror stories about their customer service and also when I called lamiglas they said I needed to have my receipt in order to get the warranty. Needless to say, I had registered my rod purchase online after I bought it, but they said that was not good enough!! Then why register the rod?? Personally, not worth the money it would cost to ship the rod as I presume they will say I somehow damaged the rod myself.